OUR DELIVERY POLICY
Please note that all our knitwear garments are made to order. We do not carry “stock” ; each item is individually crafted by our Italian Artisans for each order we receive. We aim to despatch all orders within 2-3 weeks. Whilst we do our best to keep to this time schedule, this is not always possible and sometimes delivery may take longer. For our Outerwear Products, we carry stock and will dispatch this product within 2-3 days.
Unless otherwise requested we ship with FedEx. Upon delivery, responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Milanese Artisan Group inc, and transfer of responsibility in the same way.
OUR RETURNS POLICY
Once you have placed your order you have the right to cancel/refund your order with us, provided you give us written notice within 7 working days from when the order is placed. In the case that you decide to return your order we will issue you with a full refund; however you will need to return the entire order at your cost if you have already received the goods. In all cases, the goods must be in their original condition and will be inspected on their return. If we do not receive the cancelled order back, we may arrange to have them collected at your cost.
If you decide to cancel your order with PALU, you must let us know in writing, quoting the order number, to: Customer Care, by email to: firstname.lastname@example.org
In addition, you can return any item within 7 days of receipt for a refund of that item or to exchange it for a different style, size or colour, once again only if the goods are returned in their original condition. For returns we will refund the monetary value of the goods returned to us, at the price you purchased them.
In all cases, you are responsible for returning the items to us safely and in their original condition, which includes any packaging. All goods will be inspected on return. Please include in your package the returns note, stating the reason for return or we will be unable to process your refund/exchange.
We strongly advise that you get proof of posting and adequate insurance from the postal service you choose, as we can only refund or exchange on receipt of the goods. The goods are your responsibility until they reach us. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.
Please send your returned goods to:
PALU Ltd 103 – 555 Prometheus Place, Bowen Island, V0N 1G2, B.C. Canada.